Privacy Policy

1. Introduction

NexLvel LLC ("we," "us," or "our"), a Florida limited liability company, operates the NexLvel platform at nexlvel.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our AI-powered tools, community features, expert content, and webinars. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. This Privacy Policy should be read in conjunction with our Terms of Service.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

When you register for an account, join a community group, or fill out a form, we may collect personally identifiable information such as your name, email address, phone number, company name, industry, state, county, and learning interests. We also collect information about whether you are interested in buying or selling a business and your business goals.

Usage Data

We automatically collect certain information when you visit, use, or navigate the Service. This includes your IP address, browser type, operating system, referring URLs, pages viewed, video watch progress, community interactions, and the dates and times of your visits.

AI Interaction Data

When you use our AI-powered features (NexLvel Labs, including the Smart Ad Creator, content generators, AI chat assistants, and image generation tools), we collect the prompts, inputs, and parameters you provide, as well as the AI-generated outputs. This data is used to deliver the requested AI services and may be used to improve our AI features. We do not use your AI interaction data to train third-party AI models.

Payment Information

When you make purchases or subscribe to premium services, payment processing is handled by Stripe, Inc. We do not store your full credit card number, CVV, or card expiration date on our servers. We may store your Stripe customer ID and transaction references for billing and support purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service, including authentication and session management.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our Service, including AI-powered features
• To manage your account and group memberships
• To personalize your experience and deliver relevant content
• To generate AI-powered ad creatives, content, and images based on your inputs
• To send you updates about community activity, webinars, and new content
• To process transactions and manage billing (for premium tiers)
• To sync your contact information with our CRM system (GoHighLevel) for personalized support and follow-up
• To respond to your inquiries and provide customer support
• To monitor and analyze usage patterns to improve our Service
• To detect, prevent, and address technical issues, fraud, and abuse
• To enforce our Terms of Service and other legal agreements
• To comply with legal obligations

4. AI-Specific Data Practices

Our AI features (NexLvel Labs) use third-party AI services to generate content on your behalf. The following practices apply:

• Input Processing: Your prompts and inputs are sent to AI service providers to generate the requested outputs (ads, images, text). These providers process your data according to their own privacy policies.
• Output Storage: AI-generated content (images, ad copy, etc.) may be stored on our servers and cloud storage to enable you to access, download, and manage your creations.
• No Training on Your Data: We do not use your personal inputs or business-specific content to train AI models. Your proprietary business information remains yours.
• AI Limitations: AI-generated content may contain errors, inaccuracies, or biases. You are responsible for reviewing all AI outputs before use. See our Terms of Service for the full AI disclaimer.

5. Data Sharing

We may share your information in the following situations:

• Service Providers: We share information with third-party service providers that perform services on our behalf, including CRM management (GoHighLevel), payment processing (Stripe), email delivery (Resend), AI services, video generation (HeyGen), cloud storage (AWS S3), and analytics.
• Community Interactions: When you post in community discussions, your display name and content are visible to other community members.
• Expert Interactions: When you attend webinars or interact with experts, your name and relevant profile information may be shared with the expert facilitating the session.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.
• Legal Requirements: We may disclose your information where required by law or in response to valid legal process.
• With Your Consent: We may share your personal information for any other purpose with your consent.

We do not sell your personal information.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. AI-generated content associated with your account will be retained until you delete it or close your account. Usage data and analytics may be retained in anonymized form indefinitely.

7. Data Security

We use commercially reasonable administrative, technical, and physical security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest, secure authentication with session management, rate limiting to prevent abuse, and regular security audits. Payment data is handled by PCI-compliant processors (Stripe). However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate personal information.
• Deletion: Request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).
• Opt-Out: Opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Restriction: Request that we restrict the processing of your personal information under certain circumstances.
• Objection: Object to the processing of your personal information for direct marketing or other purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collect personal information, and the business purpose for collecting your personal information.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a verifiable consumer request, contact us at [email protected].

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your personal data based on: (a) your consent, (b) performance of a contract (providing our Service), (c) our legitimate interests (improving our Service, preventing fraud), or (d) compliance with legal obligations.
• Data Transfers: Your data may be transferred to and processed in the United States. We use appropriate safeguards, including standard contractual clauses, to protect your data during international transfers.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
• Data Protection Officer: For GDPR-related inquiries, contact us at [email protected].

11. Third-Party Services

Our Service integrates with the following categories of third-party services, each with their own privacy policies:

• Payment Processing: Stripe, Inc. — processes payments and stores payment methods securely.
• CRM: GoHighLevel — manages customer relationships and communications.
• AI Services: Third-party AI providers — process prompts and generate content for NexLvel Labs features.
• Video Generation: HeyGen — generates AI-powered video content.
• Cloud Storage: Amazon Web Services (AWS) — stores uploaded files and generated content.
• Email: Resend — delivers transactional and marketing emails.
• Analytics: We use analytics tools to understand how users interact with our Service.

12. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so we can take steps to remove that information from our servers.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. At this time, we do not respond to DNT signals. We will update this policy if we adopt a DNT standard in the future.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you via email or through a notice on our Service. You are advised to review this Privacy Policy periodically for any changes. Continued use of the Service after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: